Your Satisfaction is Our Priority – Just Like Your Fishing Success

Our Commitment to Anglers

At Fishing Sport Shop, we understand that having the right gear is essential for a successful fishing experience. Just as we meticulously test every fly rod, reel, and wader in real fishing conditions, we stand behind the quality of every product we sell. If your purchase doesn’t meet your expectations, we’re here to make it right.

Our returns policy reflects our dedication to the global angling community – straightforward, reliable, and designed with your needs in mind.

Returns & Exchanges Overview

Return Window

We accept returns and exchanges within 15 days from the date you receive your order.

Condition Requirements

  • Items must be in original, unused condition
  • All original tags and packaging must be intact
  • Products must be in resalable condition
  • Proof of purchase required

Non-Returnable Items

Please Note: Due to hygiene and safety considerations, the following items cannot be returned or exchanged:

  • Waders (once tried on or used)
  • Wading Boots & Footwear (if worn outdoors or showing signs of use)
  • Leaders & Tippet (if packaging has been opened)
  • Personalized or custom-ordered merchandise
  • Items marked as final sale

Step-by-Step Return Process

Step 1: Initiate Your Return

Contact our customer service team within 15 days of receiving your order to request a return authorization.

Step 2: Prepare Your Return

  • Include the original packing slip or order confirmation
  • Pack items securely in their original packaging
  • Include all original accessories and documentation

Step 3: Ship Your Return

Send your return package to:

Fishing Sport Shop Returns
1394 Mapleview Drive
Memphis, US 38128

Shipping Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Refund Information

Processing Time

Once we receive your return:

  • Allow 3-5 business days for inspection and processing
  • Refunds will be issued to your original payment method
  • You will receive email confirmation when your refund is processed

Refund Method & Timing

  • Credit Card/PayPal: 5-10 business days to appear on your statement
  • JCB/MasterCard/Visa: 3-7 business days processing time
  • Original shipping charges are non-refundable

Exchange Process

For exchanges, we recommend:

  1. Returning the original item following the standard return process
  2. Placing a new order for the desired item
  3. This ensures you receive your preferred product quickly

Return Request Template

Use the following template when contacting us about a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Fishing Sport Shop Team, I would like to request a return/exchange for my recent order. Order Information: – Order Number: [Your Order Number] – Order Date: [Order Date] – Product(s) to Return: [Product Names and SKUs] – Reason for Return: [Please specify: Wrong Size, Defective, Changed Mind, etc.] I confirm that: – The item(s) are in original, unused condition – All original packaging and tags are included – The return is within 15 days of receipt Please advise on the next steps and provide return authorization if required. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number]

Send your return request to: [email protected]

International Returns

As we serve anglers worldwide (excluding some Asian and remote regions), please note:

  • International customers are responsible for return shipping costs
  • Customs duties and taxes are non-refundable
  • Return to our US address as specified above
  • Processing times may be slightly longer for international returns

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery
  • Provide photos of the damage or defect
  • We will cover return shipping costs
  • Choose between replacement or full refund

Need Assistance?

Our customer service team is here to help with any questions about returns or exchanges.

Email: [email protected]
Address: 1394 Mapleview Drive, Memphis, US 38128
Response Time: Within 24 hours during business days

At Fishing Sport Shop, we’re not just selling fishing gear – we’re supporting fishing adventures. Your satisfaction is as important to us as that perfect cast on a quiet morning stream.

Fishing Sport Shop – Secure Payments | Global Access | Angler Tested